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Terms and Conditions

Gray Line Scotland (Ltd) Terms and Conditions.

Once Gray Line Scotland confirms your booking a contract is made between Gray Line Scotland and you as our client upon the terms and conditions
set out below. Your statutory rights are not affected.

Courtesy Pick up Service

For your convenience we offer a free morning pick up service. If we are unable to collect you from the main entrance to your accommodation we aim to collect you from within walking distance. Drivers have to work under strict legal and time restrictions; therefore you will be dropped back at convenient stops in the city centre, depending on the traffic conditions. We are unable to wait for you if you are not ready for the pickup time given as we run to a strict morning schedule, on some occasions you may be able to take a taxi and meet our coach at a later pick up point. Gray line will not cover the cost of your taxi.


Unfortunately we don’t allow children aged 4 years or under to travel on our tours.
Children aged 5 – 15 yrs must be accompanied by an adult. All children on the coach must occupy a seat and use the lap belt provided.

Prices Do Not Include

Lunch or admissions to attractions and boat cruises unless specified.
Gratuities to the Driver/guide


Prices on this website are based on known costs and exchange rates at November 2010. Any increase in price will be notified to our agents and in our sales outlets. We will endeavour to remove all out of date promotional material.

Senior Prices

age 60 years+.


Must have valid student ID card to be shown on day of travel.


Discount cards must be shown on the day of travel.

Booking Cancellations

If your booking was made through one of our authorised agents, all amendments and cancellations must be made through them.

If cancellation is at least 7 days before travel, then a full refund will be given. If less than 7 days before departure, no refund given. The above are a guideline only and subject to management discretion.


A booking is accepted by us only when we, or our agent, have received payment in full. On receipt of your payment, subject to availability and at our discretion, Gray line Scotland will reserve your place on your tour. A contract is only made between us upon your booking being confirmed and accepted by us and our communication thereafter to either you or our travel agent.

Tour Cancellations

We reserve the right to vary, modify or cancel any itinerary, either part or wholly due to circumstances beyond our control. If this is necessary, we will substitute alternative arrangements, or at our discretion provide a full or partial refund.


There is no travel insurance cover included in the price of the ticket.

Weather Conditions

Under no circumstances can we be held responsible for weather conditions, nor can any ticket be cancelled or amended by you at any time on the basis of weather conditions.


Storage is available for small pieces of luggage at the discretion of the driver and at your own risk.

Accident or Loss

We have no liability for loss, damage, delay, inconvenience, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost.

General Conditions

We reserve the right to cancel any tours due to lack of demand and also to use vehicles as dictated by demand.

If you have comments about your sightseeing tour, you should make them to: –
Gray Line Scotland Ltd, 81 Salamander Street, Edinburgh, EH6 7JZ, [email protected] or telephone +44 (0) 131 555 5558.

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