The Gray Line Scotland team are delighted to announce that we have been award the Visit Scotland 5 star Quality Assurance again this year.
We first received the award in 2012 and are incredibly proud of this acknowledgement of the hard work our team puts in to give visitors the best possible experience on our range of Scottish day tours.
VisitScotland uses a five-level star-grading system to indicate the standard of customer care and range of facilities on offer to visitors. The five star award rates our service as excellent.
With our summer season approaching, we’re excited to welcome visitors on to our returning tours, the Magical Highlands Tour showcasing some of the stunning Harry Potter filming locations including the Glenfinnan Viaduct and our Alnwick Castle & Lindisfarne (Holy Island) Tour – both incredibly popular with tourists.
This summer we are introducing a new customer survey for anyone travelling on our tours so we can continually monitor customer feedback and ensure everyone has the best experience on our tours.
We will ask customers to complete this form as they return from their tour and also give them the option to complete it in their own time on our new website and social media channels.
No matter which of our Scottish Day Tours visitors choose, we want to ensure everyone has a day they will never forget.
If you have been on one of our tours recently, we would appreciate you taking a few minutes to complete our new customer survey.